EiArea Return & Refund Policy

Drafted in full accordance with Bangladesh Digital Commerce Operational Guidelines 2021. Hassle-free 7-day returns with fast refund processing.

7-Day Return Window

From day of delivery

Doorstep Pickup

Across all districts

24-72h Refunds

Via bKash, Nagad or Cards

Customers can request a return within 7 calendar days of receipt under the following conditions:

Damaged / Broken on Arrival

Physical damage or cracked items noticed upon opening.

Defective or Dead-on-Arrival

Electronics or appliances failing to power on or missing parts.

Incorrect Product / Spec Mismatch

Wrong size, color, brand, or model dispatched by seller.

Expired or Inauthentic Goods

Past expiration date or counterfeit product delivered.

The item must be unused, unwashed, and in original condition.
Original packaging, price tags, barcode labels, and warranty cards must be intact.
Any free gifts or promotional items received must be returned alongside.

Our support officers are available 7 days a week (9:00 AM - 11:00 PM) to help you.

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